Thank you for helping me out last Thursday/Friday with my Decor Smartlook sample – it arrived on Monday and I was able to complete the Colour Board to hand over to the architect on Tuesday Morning and he loved it.
He loved your idea on using the solid piece on the board for sampling of colour and being able to show the perforated piece. I could not have completed it on time without your help in getting me the sample cut and couriered out to me urgently – and for this I am truly grateful indeed.
Your customer service and communication skills are impeccable. I see you are Client Care Manager but if there was someone to advise higher of your amazing credentials, I would, as you are a perfect example of great customer service – I know you were just doing your job but your mannerism and willing/eagerness/determination to go out of your way to help is rare and can be learnt from.
Thank you once again so much – I truly appreciated your help immensely.