Decor Systems provided excellent customer service right the way through the ATSC project. A thorough shop drawing service enabled a smooth installation process to be complete onsite.
Additional panels and infills outside the original scope were manufactured and sent to site to ensure there were no delays with the completion of panel installation.
Jay Johnson, Senior Construction Manager, Badge
The timber feature ceilings had to work with partitions, exposed to slab open space work areas, joinery and more. This was a complex job, not to mention it was across 4 different levels.
All aspects of the process were done in a very timely manner by Decor including the initial quote, shop drawings, manufacturing, and delivery. A few questions along the way were addressed by the team and even a last minute change of panel which was rectified within a few days, special mention to Scott Hornsey for making this happen. We have already booked in our next project with Decor after their great service and we handed over this job to very satisfied clients.
Thanks to the whole team at Decor Systems, outstanding job!
Nigel De Silva
“Excellent service, from initial quote request through to the product arriving to us.”
by Geoff Dart
Thanks very much, as always appreciate your guys prompt service and keeping us in the loop.
The Willunga Waldorf School was an amazing job inside and out.
Thanks for your service and we’ll look forward to future projects with you guys.
…..the Decor product looks amazing.
The Hometown Sunrise Lifestyle Resort project at Bobs Farm is now complete and looks great.
Our clients are very happy, thank you for all your help.
We appreciate how well Decor Systems have helped out when we needed it the most.
Thanks so much for organising that, it is much appreciated!
I appreciate the efforts you and your team had done to help us finished the job before deadline.
My sincere gratitude.
Northern Trade Solutions
Axis Commercial Pty Ltd
It’s almost done and the DecorSlat looks fabulous!
Axis Commercial Pty Ltd
We recently have completed a fitout for our own design studio in Auckland CBD. Decor Systems supplied us with their Vogl acoustic plasterboard system, and the finished product was fantastic!
It arrived on time and the back-up support was excellent right through our procurement process.
We would like to take this opportunity to thank the Decor team for the support through the design and installation process.
We would like to thank both you and Mat for coming to our office today to conduct the CPD presentation today and for providing lunch.
The feedback from staff that attended was that the presentation was very informative, interesting and well-paced.
We have recently completed a project where a number of Decor system were used. The journey we undertook with Decor from initial negotiations right the way through to hand over was nothing short of exceptional.
With Project being of considerable size, the procurement and delivery was handled with professionalism and care. All requests (some more tedious than others) were ALL tabled on a case by case basis and it was never a case of impossible. The attitude of “let’s make this work” ran through their entire team. I use the word Team with Decor as the culture we understood them to have run right through.
Just want to thank you both for all your help and for going above and beyond for us on this project. I am very grateful.
The team at Decor Systems worked to incredibly tight deadlines to supply the DecorTrend panels for our project. Their can-do attitude made the implementation of this part of our job so much easier to complete – in fact, they delivered the product two days earlier that they promised!
This kind of service is rare. Without this level of support, our project would have been in jeopardy.
Wadsworth Contracting, Qld
I think it all turned out very well. David, Amanda and I went along to the official opening of the building in May and the WA Symphony orchestra played in the Ernst & Young lecture theatre – it was magical.
We were privileged to use your exceptional high standard products on recent projects at the University of Queensland , St Lucia campus. The Decor staff, like their products are beyond compare and consistently proven successful and reliable.
To Trish & Kate, Your professional way in which you present on behalf of Decor must be noted.
Everyone enjoyed the event very much.
I just wanted to say a big thank you for getting those drawings done, I know there was a lot of work involved.
And we were pushing but we really appreciate it
Appreciate the help in expediting the process.
Everyone at the airport, architects and Art consultants are very happy with the results! The perforations did come up beautifully.
Once again it has been a pleasure working with you, and we look forward to working together on a number of projects in the future.
“Newington College has installed Decor Systems’ timber veneer panels on a number of projects, and are very happy with the end result.
Decor Systems have delivered each time to realise the design: the panel quality is good and uniform leading to a great aesthetic, and the wide range of products, colour and perforation patterns means Decor Systems is able to help us achieve the best possible final result.
If you wish to view the panelling on site, please contact me to arrange a visit.”
“I really appreciated DECOR SYSTEMS availability to discuss and resolve design issues, delivery on schedule , and having very knowledgeable, pleasant and helpful staff. No phone call was left unanswered or without a suggestion to resolve the issue at hand. Staff were available at all times to speak to the customer. The special tea bags were a nice thought /gift and unusual touch that makes you remember that Company that does things a little differently and are very good at what they do.
The product was delivered carefully packed as it was prefinished and installed as a finished panel. The quality of workmanship during the manufacturing and transport was apparent as there were nil returns. Additional orders due to site issues were also handled promptly.
I would highly recommend Decor Systems for similar works. We are handing over the building in question in the 2 weeks. Those perforated panel ceilings look fantastic!”
“I would like to commend you and your staff at Decor Systems Australia on the fantastic, prompt and efficient service you provide to customers, as we have recently experiences to the Office Fit Out project (GHD Pty Ltd Engineering firm) in Bundaberg Queensland.
Your staff have always been a happy and very helpful team at every point of contact – quotations, technical advice, orders and delivery to site and we look forward to a successful working relationship on future building projects.
The product we are installing at the GHD project is the plywood product (Gold Coro Light) ceiling panels and as the name suggests, the panels are light, making for easy installation and it looks great. I would also like to thank you for your very kind donation of plywood panels which is going to the Bundaberg Flood Relief appeal for victims of the 2013 Bundaberg flood and tornado events. This is helping to rebuild our community. Thank you Decor Systems Australia for all your support.”
“I was impressed to see David’s knowledge and understanding of the product and his keenness to help with various possible alternatives. After the award of the work, Decor Systems proved to be efficient, reliable and courteous. It was important that they be delivered promptly and in this area, Decor Systems proved to be very reliable. I would not have any hesitation in recommending Decor Systems.”
“We are delighted in saying Decor Systems have met our requirements in the past in a professional and friendly manner. They delivered on time and met the project requirements. In an industry where reliability and service is of utmost importance, we would have no problem in recommending Decor Systems to perspective clients.”
“Decor Systems is a team player in the smooth operations of our business and have been for the past ten (10) years. To continue delivering a high standard of service to our customers, it is imperative to have the support of our suppliers. Therefore, there is one vital factor we expect from the suppliers, this being reliability, mostly pertaining to the availability of material and prompt delivery service. To date, we can honestly say that Decor Systems is yet to disappoint us. Their efficient and reliable service over the years is much appreciated. From David Faulkes and his staff we have always encountered willingness and readiness to assist, whether it may be in the areas mentioned above or in regard to product information, costing assistance or just general enquires.
To David and his staff a huge THANK YOU from all of us here at Regent Industries.“
“We have found that the staff have a complete and thorough knowledge of this product, and are only too happy to help Decor Systems staff are friendly and courteous and are always willing to help in an emergency. Their deliveries are always ‘on-time’ and M.A. Coleman have no hesitation in recommending Decor Systems’ in this instance.”
“We were impressed with the level of service and especially the prompt delivery service. Our site foreman was impressed to the helpfulness of your delivery person and commented on how obliging he was during the time he was on site. Once again, I thank you for your service and we look forward in dealing with yourself and your company in the near future.”
“Decor Systems has been a long time supplier to us of pre-cut sheeting products and most recently has supplied is with pre-cut and finish perforated plywood ceiling panels. Decor Systems was able to supply these products at short notice and on time. Their reliability and attention to detail were of great importance in our success at our recent work at the new Sydney Showground Site. When tendering projects, David Faulkes has on numerous occasions provided details, product knowledge and helped us with cost effective solutions to our pre-finished sheeting requirements.”
“Delivery times are excellent. Enquiries are answered with extensive product knowledge. Difficult emergency orders have been processed with extreme efficiency in sometimes as little as a few hours. Prices are very competitive. The courteous staff is a pleasure to deal with. We know we can always rely on the advice, assistance and helpfulness of all associated with Decor Systems. We cannot recommend Decor Systems highly enough as one of our most reliable suppliers.”
“I thank you for your assistance in providing quality perforated plywood ceiling panels to the above project. The material supplied to site was no only provided with a quality finish, but delivered to site on time meeting our requirements every time. As you are aware the lime washed panels supplied were consistent in colour and finish. I am pleased to advise our client was pleased with the completed installation of these ceiling panels. I have no fount the quality of these panels supplied by your company assisted a defect free ceiling installation. I, once again, thank you for your assistance with this project and look forward to future dealings with your company.”
“I feel obliged to thank you, in writing, for your service to Intex instigated by a delivery just received from Decor Systems. This order, which I emphasized was urgent, was not only received in excellent condition, but also prior to your anticipated delivery time. My staff’s have consistently commented on the efficiency and reliability of your business operation and I personally can vouch for the courteous and helpful approach by your staff to even the smallest detail. In my opinion I find your service unrivalled in this volatile industry. David, I take the liberty to write to you to encourage you to continue the high standard as it is only suppliers like Decor Systems which will in turn enable us to provide our clients with a service of similar standard.”
“I am prompted to write to you in this occasion to acknowledge and to thank you for the quality of service offered by your company. Recently we had received a consignment in Armidale NSW, unfortunately 65% if this consignment was damaged on arrival. The transporting company appropriately photographed the damage for verification and insurance purposes.
After relating the matter to your staff I was informed immediately that the damaged portion of the consignment would be replaced free of charge without hesitation. I was also informed that it wasn’t necessary to send the photographs or the damaged product for verification and the new consignment would be dispatched the next day. The manner in which this complaint was received and dealt with was in deed impressive. You can be assured of our continued support and custom.”
“I would like to thank you for personally for coming to site and clarifying the issue regarding the finish of the panels to the architect andbuilder. Please pass on my thanks to Trish, Laura and Mitchell who have always been helpful and cheerful on the other end of the line. I value our long-standing relationship and look forward to doing business with you on future projects.”
“We wish to express our appreciation for the way in which you conduct your business. We have always found your staff to be courteous on the telephone and prompt in returning calls…… Your knowledge of your products has helped us in preparing tenders by offering suggestions or alternatives. We are happy to continue to use Decor Systems for our projects as you have shown to us that you are reliable, your prices competitive, and we would highly recommend you as suppliers to other companies.”
“We have used Decor Systems as a supplier on several projects, and their expertise is second to none. Their products are manufactured and delivered when promised and the quality is as we would expect. On the PAYCE project, restricted construction programmes and lack of detail are just some of the obstacles we have had to combat, however, the constant communication, enthusiasm and willingness to help has all contributed to making the team at Decor an absolute pleasure to work with. We use many suppliers nationwide, and Decor Systems is one of the best.”
“We really appreciate your visit to our Fremantle office, and it was great that you gave us lunch as well. Mitchell gave an excellent presentation – quick, to the point, and plenty of product samples, which are a lot more interesting than PowerPoint slides.”
“It was with great delight… Decor Systems will be considered for future projects where appropriate”
Decor Systems are a provider of proprietary lining and cladding systems and have an extensive range on offer.
We have found their products and service excellent and accordingly are keen to share the connection with you.
Paul Rossen | Director
B Arch (Hons) UWA LFRAIA ALEA AICD
“We were given Quote in very quick timeframe and once order was placed we were kept updated all the way through until delivery. A young Girl named Jessica was very helpful and pleasant during the entire process.”
by Andy Colenso
That’s a record turnaround getting a quote back within 5mins!!!!
It’s good to know that you’re always one step ahead of me.
We engaged Decor Systems to manufacture feature timber droppers and panels at the Bouverie Street Student Accommodation project here in Melbourne.
Great work from the R&D team, developing simplified solutions for the intricate designs required on site, often finding answers ‘on the run’.
Easy to work with, always available to assist. Stunning end result, would highly recommend them.
I am always happy to recommend good people and great products.
We were very impressed to see our concept realised. The project has come up well and our clients and the University have expressed their appreciation. So, a great result!
David Shanasy | Associate Architect
Far out Mat,
That’s the most professional looking quote I’ve ever received from a supplier.
Thanks very much,
Monarch Building Solutions
Working with the Decor team for the Narrogin Health Service Redevelopment project allowed us to provide acoustic timber panels that not only provided a reverberation free foyer but continued the architectural design intent throughout the whole project. The quality of materials, samples and prototyping contributed to the successful outcome of the project. Given the remote country location, the easy installation system, detailed shop drawings and sub-contractor training allowed for a high quality installation on site. We look forward to continuing to deliver many more successful project with Décor as a partner.
Nathan Limpus | Associate | Silver Thomas Hanley
Beautiful photos of a beautiful product.
I must say that your product is very striking!
Southern Cross Aged Care
I’m just specifying a product for one of our projects and the specification wording I found on your website is SO helpful.
I wish every company did this.
Good people, good service!
Axis Commercial Pty Ltd
All went as planned, no problems with installation on site so was great using Decor Systems.
This is to particularly thank you for organising an efficient, pro-active delivery.
Thanks for your assistance.
Our company specialises in commercial fitout including Partitions, Ceilings, Internal Aluminium Glazed Partitions, External Claddings, Doors Frames & Hardware and so on. The major projects we undertake are Hospitals and Shopping Centres as well as some smaller projects from time to time.
We have used Decor Systems as a supplier on previous projects, and their expertise is second to none.
The team at Decor Systems are always helpful and have made life a lot easier for us.
Their products are manufactured and delivered when promised and the quality is as we would expect.
Trish Nicholls has been instrumental in helping us achieve what we had set out to do on this project. Restricted construction programme time frames and lack of detail for this project are just a couple of the obstacles we have had to combat, however, the constant communication, enthusiasm and willingness to help has contributed to Trish and the team at Decor to be an absolute pleasure to work with.
We use many suppliers nationwide, and Decor Systems is one of the best.
We look forward to working with them again and again.
Australia / New Zealand
Thanks for all your help it has been a pleasure to deal with such a professional and pleasant supplier.
Firstly, thanks for a great job on the acoustic panels. The project was completed on Saturday and my client and QUT are very happy. I still find it hard to believe that a job that size was painted Tuesday, dispatched Wednesday and received Thursday!
Thanks to you and your team for the excellent product, service and communication right throughout
the ordering process. Look forward to working with you again soon.
WOW, super-fast, super service. Love your work!
I think the work looks amazing and the finishes came together perfectly.
Thank you very much for the quick turnaround, greatly appreciated.
Thank you all for the great work and enormous effort in the delivery of this project.
I know it was a very tight programme from the client`s side. But we successfully completed the project and I appreciate Décor`s help.
I have attached some pictures for you to look at how beautifully things came together.
Looking forward to working together on the next project.
Thank you for helping me out last Thursday/Friday with my Decor Smartlook sample – it arrived on Monday and I was able to complete the Colour Board to hand over to the architect on Tuesday Morning and he loved it.
He loved your idea on using the solid piece on the board for sampling of colour and being able to show the perforated piece. I could not have completed it on time without your help in getting me the sample cut and couriered out to me urgently – and for this I am truly grateful indeed.
Your customer service and communication skills are impeccable. I see you are Client Care Manager but if there was someone to advise higher of your amazing credentials, I would, as you are a perfect example of great customer service – I know you were just doing your job but your mannerism and willing/eagerness/determination to go out of your way to help is rare and can be learnt from.
Thank you once again so much – I truly appreciated your help immensely.
“It was an absolute pleasure dealing with Decor Systems. The Panels were very good quality and to the millimetre in size. Thanks for getting them here so quickly. We had a tight deadline and Decor Systems delivered on time.
A special thanks to Ebony. Her service was second to none.
I look forward to dealing with you all again.”
“We have specified Decor Systems products on a number of projects. In all cases I have dealt with Trish Nicholls, who is extremely helpful and collaborates with us in detail, during both the design and construction phases, to arrive at a finished product which satisfies all parties. In each case our requirements were quite specific so Décor provided samples tailored to each project.”
“It was an absolute pleasure dealing with Decor Systems. We requested samples and I was extremely happy to receive them the next day considering that they had travelled across the Tasman to NZ. The panels where very good quality and to the millimetre in size. Thanks for getting them here so quickly. We had a tight deadline and Decor Systems delivered on time.”
“Apart from the efficiency and reliability that they display in fulfilling orders the most outstanding feature of Decor Systems personnel is their complete knowledge of their field. It is unusual to actually come up with some specialized product that Decor Systems does not handle, but in the isolated occasion that this does occur then David and his staff are always more than able to offer and appropriate supplier. In short I offer Decor Systems to future clients as a company offering service with honesty and integrity.”
“Over the past few years, we have found Decor Systems provide a service where efficiency, reliability and attention to detail and overall helpfulness and their attitude to their customers come naturally. Having dealt with David Faulkes and his staff, we have found their vast product knowledge, and promptly and efficient deliveries has provided our company with an invaluable service. We are pleased to recommends Decor Systems to any prospective customers.”
“We are just writing to thank you for your recent service in supplying of your MDF perforated panels to our First Estate project. With very little lead-time and with the minimum of details Decor Systems delivered to our requirements. It was refreshing to find a supplier with the same intensity and commitment to deadlines as us. Woolworths are very pleased with the project and you were a part of that success. Thank you. We look forward to working together with you in the future.”
“Decor Systems under the management of David Faulkes, have been providing us with quality and prompt services in the following areas:
Having excellent understanding of taking orders and helping clients with different applications.
Prompt delivery in all of Sydney Metropolitan areas.
Being fair to us and our clients particularly in the area of cost saving.
We are a long standing client of Decor Systems and would be happy to recommend them to others.”
“We have had the great pleasure of dealing with you for a number of years, and would like to thank you for the high level of service you provide. The courtesy and helpfulness of your staff does not go unnoticed, your efficiency and reliability make our job all the more easier. Our main concern with suppliers is prompt delivery, we can safely assure that in this department, Decor Systems has not been found lacking. Our appreciation is also mirrored by our contractors, as your good service ensures ours.”
“We have been a client of yours for a number of years and in a competitive market, this can only mean that we have been more than happy with the service provided by your company. On all our enquiries, we have always received prompt, efficient and more importantly, person service. The pricing has always been keen and given when required. When deliveries have been required, they have turned up on time and as promised. I have always preferred to deal with people whom I know and who I can trust, when they also know their product, as you do, that is an added advantage.”
“We have been a customer of Decor Systems for quite some time now and offer ourselves without hesitation as a reference for their company. Decor Systems has always and continues to be one of our most efficient suppliers. As we are in the Commercial Interiors industry we call upon their services regularly and have always been 100% satisfied with materials purchased from them. Decor Systems’ product knowledge is not only up to date with passing trends but highly innovative. Prompt delivery, mixed with attention to detail and an honest and reliable staff make them hard to surpass. We look forward to a long and mutually agreeable relationship with Decor Systems in the future.”
“We were privileged to use your exceptionally high standard products on recent projects at the University of Queensland, St Lucia campus. The Decor staffs, like their products, are beyond compare and have been consistently proven successful and reliable.”
“Please find attached some photos of the atrium in the new building at NIER (Newcastle University), showing the installation of the DecorLini panels on the spandrels. We are happy with the end result, as the DecorLini panels have provided a natural timber look to provide a warm counter-balance to the off-form and precast concrete and anodised aluminium window framing used throughout the atrium. In addition, the slotted profile and acoustic backing will assist with controlling reverberation of noise within the space. The concealed fixing system allowed the grooved timber aesthetic to remain simple and uncluttered by the appearance of standard fixings. Thank you also for the ready availability of design and technical advice during the project – it has assisted us in achieving the result we were after. We look forward to working with you again in the future.”
“We have nothing but praise for your staff. They project a friendly and courteous manner as well as being efficient in their knowledge of products. Without their support, our project deadlines would have been in jeopardy. Please be assured your company’s efforts have not gone unnoticed when it comes to future work requirements.”
“Your company’s knowledge of our commercial range of products and systems positions Decor Systems as an ideal channel to the sheet-fixing contractors. Your staff have always been courteous, with a can do attitude and we continue to take pleasure in referring builders and contractors to Decor Systems.”
“Toland Williams selected a Hoop Pine timber veneer to the ceiling panels and coloured polyurethane finishes to wall panels and are pleased with the final outcome in the overall interior aesthetic”
“They are always helpful with advice and really know their products, which is a pleasant change in this industry. Their prices are competitive, but nothing can compare with the infallible service they have provided us with over the years. I would recommend them to anyone.”