Acoustic panels are a critical element in making spaces feel enjoyable to be in.
WHAT EXTRAS WILL THEY INCLUDE?
- Site delivery?
- Shop drawings?
- Rear fixing systems?
- How detailed and professional is their in-house documentation?
WHAT IS THE QUALITY OF THEIR ADVICE LIKE?
Our people are up to date with the latest industry developments and technical
knowledge, which we are always happy to share with you.
We welcome your contact at the earliest stages of your project. This enables
them to advise you of cost-saving options, product recommendations,
installation details, potential availability issues, sustainability criteria, ire
regulations, acoustics, and more.
WHAT ENVIRONMENTAL ACCREDITATIONS, DO THEY HAVE GECA FSC
DO THEY MANUFACTURE IN-HOUSE OR DO THEY OUTSOURCE TO OTHER ‘SHEDS’?
Do they have total control over the process,
so they can monitor quality through each stage?
IS THE PRODUCT THEY SUPPLY MANUFACTURED TO THE QUALITY THAT IS EXPECTED BY THE ARCHITECT, CLIENT AND CONTRACTOR?
Decor Systems will always ensure that your order is made from premium grade material.
Because we have been in constant contact with the designers from the earliest stages, we will
have detailed records of what is expected. The type of finish, the acoustic performance, the
quality of the cut, the sustainability requirements… because we have worked so closely and
passionately on the project, what is required will be delivered. Guesswork and hoping for the
best is not an option. Period.
DO THEY HAVE A HISTORY OF PRODUCT INNOVATION?
Are they industry leaders?
Do they stretch the boundaries with innovative new concepts and designs?
DO THEY INVITE YOU TO THEIR PRODUCTION FACILITY TO SEE YOUR ORDER GOING THROUGH THE VARIOUS STAGES OF PRODUCTION?
Is their factory centrally located?
Are they close to important suppliers, infrastructure, etc.?
DO THEY HAVE A TRACK RECORD OF SUPPLYING PRODUCT INTO YOUR AREA?
Will they give you project references of projects they have successfully completed in your
ARE THEY PREPARED TO PRODUCE DETAILED SHOP DRAWINGS FOR YOU TO CHECK BEFORE THEY COMMENCE PRODUCTION?
This eliminates all guesswork and ensures that all parties have
a signed-of blueprint that illustrates exactly what we intend to
make for you. This increases communication and enhances project
productivity and outcomes.
ARE THE STAFF GENUINELY INTERESTED IN YOUR PROJECT?
- Are they easy to deal with?
- Are they focussed on your project needs?
- Do they have a real interest and passion in what they do?
- Do you feel you can trust them?
- Do they go over and above what you would expect?
ARE THEIR COMMITMENTS SET IN STONE?
At Decor Systems, our people have the authority to make decisions with you without the need of
Every team member unequivocally guarantees that every statement made and every task undertaken
may be scrutinised before, during, and after their involvement with your project.
DO THEY UNCONDITIONALLY GUARANTEE THEIR PRODUCTS?
Do they stand by what they do?
Or are they just there to get your order and move on?
DO THEY HAVE CERTIFIED ACOUSTIC TEST CERTIFICATES?
Will they certify these on your project?
Will they have an ‘Acoustic Compliance Certificate’ for your development?
DO THEY ISSUE A ‘CERTIFICATE OF PRODUCT COMPLIANCE’?
for the client, architect and sub-contractor on completion of the project? This ensures that what has been specified and paid for has actually been installed.
DO THEY HAVE AN ESTABLISHED RELATIONSHIP WITH KEY PLAYERS (ARCHITECT, CLIENT, ETC.) ON THE PROJECT?
This will assist in the clarification of changes, design concepts, etc. Long
standing relationships will assist with design changes, concepts, etc.
being clarified without delay.
ARE THEY KNOWN IN THE INDUSTRY FOR MEETING DEADLINES?
Does the whole team appear to be totally dedicated to getting your order completed on time?
Will they stay back until 2.30 am to ensure your order is completed by the due date?
We are known for our total commitment to meeting deadlines on time and within the budget.
WHO WILL PROJECT MANAGE YOUR ORDER?
Strong project management is a critical component of any construction project, but especially so in customised components. Our experienced and knowledgeable project managers excel at navigating
the intricacies involved in a successful panel project.
Beyond placing the correct people in our project management positions, we have also surrounded
them with plenty of support systems and personnel to make sure we can offer you the best customer
service in our industry.
Your order will have a dedicated Project Coordinator. These highly organized communicators are the
the first point of contact for our customers and will ensure a timely and accurate flow of information
throughout your project.
HOW WILL YOUR ORDER BE PACKED?
Will it be packaged securely on a sturdy timber pallet and
wrapped in heavy-duty protective materials?
Or will it arrive broken, damaged and unusable?
WHAT IS THE STANDARD OF THEIR QUOTATION?
- How much detail does it have?
- How long did it take for them to forward their proposal?
- Did it accurately address all your requirements?
- Are there any ‘loose ends’ not addressed?
HOW ARE THEY REGARDED IN THE INDUSTRY?
- Do they have sufficient market leverage to keep pricing low and ensure availability?
- Or are they unproven, new ‘players’ that tend to come and go?
- What is their track record?
- How many years’ experience?
DO THEY HAVE A FULL-TIME ENGINEERING TEAM?
Our in-house engineering team are highly skilled and capable of designing complete systems that perform
lawlessly to the project specification. Many variables must be taken into account to successfully convert
a designer’s concept to a finished component. Our team utilises advanced technologies to ensure design
functionality when prototyping, processing and engineering the client’s concepts.
DO THEY OFFER PROJECT CONSULTING?
Do they know what will, and more importantly, what won’t work? We have decades of experience of
collaborating with architects and contractors to come up with the best possible solution. We can review
your project requirements against our fabricating capabilities to develop and refine the ideal process for
the most effective design, whilst balancing it with cost efficiencies for you. Then we will prepare a project-specific specification, tailored to your project.
WHAT IS THE STANDARD OF THEIR TAKE-OFFS?
Our highly proficient team can review your drawings to determine the project requirements. Not only will this save you time, but our team will use their years of experience to recommend the best solution for your project.
DO THEY LISTEN?
Have they collaborated with architects and contractors to come up with the best possible solution? Will they strive to address functional
requirements and artistic aspirations, to turn your dream into a reality?
WHAT IS THE QUALITY OF THEIR FINISHING?
We save our clients time, money and trouble by taking care of the pre-finishing. We
offer superior painting, powder coating, anodizing, laminating, and other finishing
services, depending on your selection of substrate. Guaranteed. Period.
WILL MY ORDER BE PRE-LABELLED?
We’ve all seen it… your order is made up of multiple different sizes, then it is delivered, and you have
to try and sort out what goes where on-site. But not orders from Decor!
Panels systems from Decor Systems will arrive on your site clearly labelled with concise information
as to what and where it goes, and will all relate back to the detailed, precise shop drawings we have
consulted with you about in the pre-production process.
DO THEY ABIDE BY THEIR QUOTED PRICE?
Or do they start introducing additional charges once production
has commenced and it is too late to change? We will always stand
by our quoted price. Of course, if quantities or sizes change, so will
your costs, but we will never add extras to compensate for initial
DO YOU FEEL COMFORTABLE WITH THEM?
This is critical. A ‘comfortable’ relationship is vital with all manufactures of customised orders. If you
have a gut feeling that something is not quite right, follow your instinct. Often it’s just the little things.
Like whether they return phone calls promptly. Or respond to emails professionally. Or whether the
company culture seems right. From fast turnaround on project quotes, to time-honoured lead times,
to the most flexible options for manufacturing, finishing and delivering your project, no one can beat
our commitment to personalised service. At Decor Systems, we want you to profit from our people.
They are our best asset – working together as a cohesive team to ensure we deliver on every promise
we make. Guaranteed. Period.
ARE THEY OFFERING ‘APPLES FOR APPLES’?
We see it all the time – the Decor proposal is pitted against another,
but it is actually apples and lemons. Important considerations include:
• Sheet sizes. Have they quoted on standard sizes, when every panel on the job can be a different size?
• Is the product ‘green’? Does it have the required Good Environmental Choice Australia (GECA) certification or FSC ® (FSC-C118724) Chain of Custody
• Have they quoted on the correct paint finish? Or are they really using a cheaper option, and hoping to get away with it?
• Have they included all the added-value components that go into every order we produce?
• Do they use formaldehyde-free substrates? If not, why not?
• Does the material they have quoted on meet the relevant ire codes on your development? It may say it is ire rated, but does it
comply with the various classes of building in Australia? A European test has no relevance in Australia.
• Where does the substrate come from? Is it from a reliable Australian manufacturer who offers full guarantees and back up, or is it a
cheap import of dubious origin that is likely to sag, delaminate or just be out of square?
• Is there lead time realistic? Or are they just saying what you want to hear to get your order??